General Questions:

1. How much does a baby website cost and for how long does the website stay up?
2. Are there any additional fees?
3. What forms of payment do you accept?
4. Do I have to live in the United States to purchase a website?
5. How do I pay for my website if I decide to use the Free 7-Day Trial?
6. How long does it take until I can see my website on the internet?
7. Is there a limit to the number of updates I can make to my website?
8. What will my domain name be?
9. Is it possible for me to have my own domain name (www.myname.com)?
10. How will my guests find my baby website?
11. What if I have a question while I'm building my site, where can I go for help?
12. If I want all of the pages offered to be part of my website eventually, but not all at once, can I select certain ones to display at a time?
13. I'm concerned about people I don't know seeing my website. Can I password protect my website so only my friends and family can access the website?
14. Do I have to find a host for my website or will Baby Window be hosting it for me?
15. Will there be advertisements on my website?
16. Can anyone else access my Site Center?
17. Do I have to know any html code to format the text on my web pages?

Page Specific Questions:

18. How should I expect to be notified that I have received RSVPs and will they be stored for me?
19. On my website, can I list the online Baby Registries that I already have set up and will I be able to link to them?
20. How do I upload photos?
21. In what format do my photos need to be saved and is there a size limitation?
22. Can I replace any of the photos I have uploaded at any time?
23. Will I be able to crop the photos once I've uploaded them if I don't like how they look?
24. Can I place a photo on pages other than the Photo Album?
25. Will I be able to have a photo of my child on every page?
26. If I want to use a black and white photo for my Main Website Photo do I have to have a black and white version of my photo to upload?
27. Can I use the “Photo Editing Tool” in The Site Center to create black and white photos for use on other pages of my website?
28. What if I don't have a photo of my child ready when I want to purchase my website?
29. Will I be able to reorder my content without retyping everything?
30. Will I be able to link my Celebrations events to the Directions Page?
31. What if I don't like the order in which my pages will appear. Will I be able to reorder them?

General Questions & Answers:

1. How much does a baby website cost and for how long does the website stay up?
Our baby websites cost only $49 for 12 months and $64 for 18 months. There are no hidden costs. All of the pages highlighted on our Features page are included with every website. Each website will be available for renewal at a rate of $20 for each 6 month cycle.

2. Are there any additional fees?
No.

3. What forms of payment do you accept?
Mastercard, Visa, American Express and Discover.

4. Do I have to live in the United States to purchase a website?
Absolutely not. Our websites are purchased from all over the world. However, payment must be made in U.S. dollars.

5. How do I pay for my website if I decide to use the Free 7-Day Trial?
At any time before the end of your Free 7-Day Trial, you may go directly to the Order page, login and pay for your website or you may login on the Login page and pay through Your Site Center options.

6. How long does it take until I can see my website on the internet?
Your website will be live immediately after signing up for the Free Trial or placing an order.

7. Is there a limit to the number of updates I can make to my website?
There is no limit to the number of updates that you are permitted to make to your website. All updates will be reflected on your website immediately after submitting them.

8. What will my domain name be?
Your domain name will look like this:

http://yourname.babywindow.com

If you have your own domain name and wish to use it, you can enter your own domain name into our system through Your Site Center. Once you have done so, you will receive an email from us instructing you as to how to direct your domain name registrar.

9. Is it possible for me to have my own domain name (www.myname.com)?
Certainly. Baby Window can secure a domain for you as long as it is available. Through Your Site Center, you will have the ability to research available domain names. However, you will only be permitted to purchase a domain name if you have purchased a baby website.

The charge for us to register a domain for you is $15 for one year or $25 for two years. Please be aware that you will need to secure your own domain name for at least two years if you want to use it for the entire 18 month hosting period. If you have questions regarding the purchase of a domain name, you may contact us at admin@babywindow.com.

You may also use a domain name that you have registered through a third-party registrar. You would simply enter your own domain name into our system through Your Site Center. Once you have done so, you will receive an email from us instructing you as to how to direct your domain name registrar.

10. How will my guests find my baby website?
Your welcome email will include a confirmation of your baby website website address. Once your receive that confirmation email, we suggest that you either send out an email to your friends and family announcing your baby website or send out an announcement card with your website address printed on it. You can always include your baby's website address on your birth announcement.

11. What if I have a question while I'm building my site, where can I go for help?
You may email us at any time and we will get back to you within 24-72 hours with answers to your questions.

12. If I want all of the pages offered to be part of my website eventually, but not all at once, can I select certain ones to display at a time?
Because we want you to have total flexibility with your baby website, we've designed the pages to be active only when you wish them to be. That means that you can choose to have one page active or all twenty-two at one time. It's totally up to you. All of your information will be stored while inactive so when you are ready to activate that page, it's literally done with the click of a button. This feature allows you to work on your pages at your own pace and only make them viewable when you are ready to do so.

13. I'm concerned about people I don't know seeing my website. Can I password protect my website so only my friends and family can access the website?
We have designed our baby websites to be password protected at any level so you can feel comfortable releasing important information on the internet. You may decide that you do not wish to have any restrictions placed on your site at all or you may choose to protect the entire site with one password. You even have the option to protect each page individually with one or two levels of protection. Ultimately, the decision is up to you. We also allow you to track your visitors on a visitor log (optional).

14. Do I have to find a host for my website or will Baby Window be hosting it for me?
We will be hosting your site for you.

15. Will there be advertisements on my website?
Absolutely not.

16. Can anyone else access my Site Center?
You control access to Your Site Center through a username and password. No one else will be given that information. However, it is up to you to protect your information by choosing a password that would not be easy for someone to determine.

17. Do I have to know any html code to format the text on my web pages?
For our PC clients, we have an interface that will allow you to format your text in a similar way in which you would in most applications. That interface is not yet available for our Macintosh clients, so, instead, we have provided a text formatting tip sheet in Your Site Center "help" section for such clients until such an interface is available.

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Page Specific Questions & Answers:

18.How should I expect to be notified that I have received RSVPs and will they be stored for me?
Your will receive an email indicating that an RSVP has been entered. Your guest will also receive confirmation that their RSVP was received by you. We will store your RSVPs along will their meal choices in a table that you will be able to access through Your Site Center at any time to see a broad view of your guest responses. For your convenience, a total of each category will be tallied for you.

19.On my website can I list the online Baby Registries that I already have set up and will I be able to link to them?
Certainly. We will not only allow you to choose from several popular web registries to display a store logo that links directly to the store's website, but you will also have the option to type in the information as you would like it to be displayed if you so choose.

20.How do I upload photos?
There are several sections of your baby website that allow for photos to be uploaded. In Your Site Center, the sections that allow for uploaded photos will prompt you to browse your hardrive for a photo file to upload.

21.In what format do my photos need to be saved and is there a size limitation?
We accept jpegs (jpgs) or gifs. Jpegs, however, are preferred. Although there is no size limitation, smaller file sizes are preferred. We recommend neither dimension being larger than 500 pixels.

22.Can I replace any of the photos I have uploaded at any time?
Most definitely. Simply follow the same steps you took to upload them in the first place.

23.Will I be able to crop the photos once I've uploaded them if I don't like how they look?
Yes. In Your Site Center, you will find a photo cropping tool that will allow you to crop a square for the couple photo to appear on each page as well as any 4-sided shape for the other photos to appear on your website.

24.Can I place a photo on pages other than the Photo Album?
Yes. Your child's photo will appear on each page of the website as well as in your Flash intro. You also have the option to upload pictures to several other sections of your website such as the Journal pages, the Monthly Tracker page, the Welcome page and more.

25.Will I be able to have a photo of my child on every page?
Yes. Each page will display the same photo of your child within the images included in the design.

26.If I want to use a black and white photo for my Main Website Photo do I have to have a black and white version of my photo to upload?
No, you do not need to have your own black and white version of your Main Website Photo. If you upload a color photo, we will automatically create a black and white version for you. That way, no matter what layout you choose, both options will be available since some of our designs require a black and white version of your photo. However, if you upload a black and white version of your photo, we will not be able to create a color version for you.

On our Sign-Up form, you are given the option of using a color or black and white photo for your Main Website Photo. If you indicate that you prefer you photo to be black and white, it will appear that way in all of the layouts. If you choose the display your photo in color, it will only appear as a color photo in the designs that support a color photo. You can change that preference in Your Site Center at any time.

27.Can I use the “Photo Editing Tool” in The Site Center to create black and white photos for use on other pages of my website?
Yes, in order to create a black and white photo using the “Photo Editing Tool”, you would simply use the “Greyscale/Color Correction button” and slide the Saturation slider all the way to the left.

28.What if I don't have a photo of my child ready when I want to purchase my website?
No problem. A placeholder photo will be displayed on your website until you are ready to upload your own photo. Should you decide you wish to keep the placeholder photo and do not wish to upload a photo of your child, you may do so and the placeholder photo will remain.

29.Will I be able to reorder my content without retyping everything?
Yes. Most of the content on your site will include the option to order it as you like. If you choose to reorder it at a later date, it is very easy to do with this feature.

30.Will I be able to link my Celebrations to the Directions page?
Yes. Your directions page will list the events that you've indicated for that address and will link directly to those events. In contrast, your Celebration's page will allow you to link your event to the appropriate directions.

31. What if I don't like the order in which my pages will appear. Will I be able to reorder them?
You certainly can. You can reorder your webpages as often as you like through "Your Site Center" under "Webpage Options".

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